:root{color-scheme:dark;--bg:#10171d;--panel:#18222b;--line:#d6edf019;--text:#eff5fa;--muted:#9aafbc;--blue:#40d9ff;--orange:#ff9f48;--red:#ff6970}*{box-sizing:border-box}body{margin:0;font:15px/1.55 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--text)}button,input,select,textarea{font:inherit}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{opacity:.5;cursor:wait}[hidden]{display:none!important}a{color:var(--blue);text-decoration:none}@media(hover:hover) and (pointer:fine){a:hover{text-decoration:underline}}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:2px solid var(--blue);outline-offset:2px}.topbar{display:flex;align-items:center;justify-content:space-between;padding:20px max(24px,calc((100vw - 1440px)/2));gap:24px;background:#152029;border-bottom:1px solid var(--line)}.brand{display:flex;align-items:center;gap:10px;color:var(--text);font-size:23px;font-weight:750;letter-spacing:-.8px}.brand span{font:10px/1.5 ui-monospace,monospace;color:var(--blue);letter-spacing:2px;margin-left:8px}.operator{display:flex;gap:18px;align-items:center;font-size:13px;color:var(--muted);overflow-wrap:anywhere}main{max-width:1440px;margin:auto;padding:0 32px 70px}.workspace-nav{display:flex;align-items:center;gap:28px;border-bottom:1px solid var(--line);margin-bottom:34px}.workspace-nav button{color:var(--muted);border:0;border-bottom:2px solid transparent;background:none;padding:20px 0}.workspace-nav button[aria-current]{color:var(--text);border-color:var(--blue)}.live-label{margin-left:auto;font-size:12px;color:var(--blue)}.page-heading{margin:32px 0 26px}.eyebrow{font:11px/1.5 ui-monospace,monospace;color:var(--blue);letter-spacing:1.6px;margin:0 0 8px}h1,h2,h3,p{margin-top:0}h1{font-size:clamp(28px,3vw,38px);letter-spacing:-1.2px;line-height:1.15;margin-bottom:12px}h2{font-size:25px;letter-spacing:-.6px;line-height:1.25}h3{font-size:17px;margin-bottom:18px}.page-heading>p:last-child,.muted{color:var(--muted)}.search-panel{padding:22px;background:var(--panel);border:1px solid var(--line);border-radius:15px;display:flex;align-items:flex-end;gap:16px}.search-kind{width:230px}.search-query{flex:1}label{display:flex;flex-direction:column;font-size:12px;gap:8px;color:var(--muted)}input,select,textarea{border:1px solid #d6edf028;border-radius:8px;padding:12px;color:var(--text);background:#10181f;min-width:0;width:100%}textarea{resize:vertical;min-height:90px}input,select{min-height:46px}.primary,.secondary,.danger,.quiet,.icon-button{padding:12px 18px;border-radius:8px;border:1px solid var(--line);font-size:13px;font-weight:600;background:transparent;color:var(--text)}.primary{background:var(--blue);color:#092533;border-color:var(--blue)}@media(hover:hover) and (pointer:fine){.secondary:not(.account-action):hover{background:#40d9ff10;border-color:#40d9ff55}}.danger{color:var(--red);border-color:#ff697040}.quiet{padding:6px 0;border:0;color:var(--blue)}.icon-button{font-size:28px;line-height:1;padding:2px 8px}.button-row,.actions{display:flex;gap:10px;flex-wrap:wrap}.results{display:grid;gap:9px;margin-top:18px}.result{width:100%;text-align:left;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:16px 20px;color:var(--text);display:flex;align-items:center;justify-content:space-between;gap:18px}@media(hover:hover) and (pointer:fine){.result:hover{border-color:var(--blue)}}.result strong{display:block;font-weight:600;font-size:15px;overflow-wrap:anywhere}.result small{color:var(--muted)}.result>span:last-child{color:var(--blue)}#search-status{font-size:12px;margin:12px 2px}#search-more{margin-top:14px}.customer-heading{display:flex;gap:20px;align-items:center;justify-content:space-between;margin:42px 0 22px}.customer-heading h2{margin-bottom:7px;overflow-wrap:anywhere}.customer-heading p{margin-bottom:0}.mono{font:12px/1.6 ui-monospace,monospace;overflow-wrap:anywhere}.summary-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.summary-card,.panel{background:var(--panel);border:1px solid var(--line);border-radius:13px;padding:22px;min-width:0}.summary-card small{display:block;color:var(--muted);font-size:12px;margin-bottom:8px}.summary-card strong{font-size:17px;font-weight:600;overflow-wrap:anywhere}.tabs{display:flex;gap:26px;overflow:auto;border-bottom:1px solid var(--line);margin:24px 0}.tabs button{white-space:nowrap;padding:13px 0;border:0;border-bottom:2px solid transparent;background:none;color:var(--muted)}.tabs button[aria-selected=true]{color:var(--blue);border-color:var(--blue)}.panel-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.panel p{font-size:13px;color:var(--muted)}dl{display:grid;grid-template-columns:minmax(90px,1fr) 2fr;gap:14px 18px;font-size:13px;margin:0 0 22px}dt{color:var(--muted)}dd{margin:0;overflow-wrap:anywhere}.badge{display:inline-flex;align-items:center;border:1px solid #40d9ff30;background:#40d9ff0b;border-radius:20px;font-size:12px;padding:3px 10px;color:var(--blue)}.warning{color:var(--orange)}.error{color:var(--orange)}.notice{padding:14px 18px;border-radius:10px;border:1px solid #ff9f4845;background:#ff9f4809;color:var(--orange);font-size:13px;margin-bottom:18px}.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:12px;margin-bottom:14px}table{width:100%;border-collapse:collapse;font-size:13px;text-align:left;min-width:610px}th{color:var(--muted);font-size:11px;letter-spacing:.5px;text-transform:uppercase;font-weight:500;background:#18222b}td,th{padding:15px 18px;border-bottom:1px solid var(--line);vertical-align:middle}tr:last-child td{border:0}td small{display:block;font-size:11px;color:var(--muted)}td .actions{flex-wrap:nowrap}td button{white-space:nowrap}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:26px 0 14px}.section-heading:first-child{margin-top:0}.section-heading h3{margin:0}.empty{padding:24px;background:#18222b70;border:1px dashed #9aafbc35;border-radius:10px;color:var(--muted);font-size:13px}.note{border-left:2px solid #40d9ff55;padding:12px 18px;margin:12px 0;background:#40d9ff05}.note p{white-space:pre-wrap;overflow-wrap:anywhere}.note small{color:var(--muted);font-size:11px}.gate{max-width:440px;margin:12vh auto;padding:32px;background:var(--panel);border:1px solid var(--line);border-radius:16px}.gate form{display:grid;gap:16px;margin:25px 0}.gate p{color:var(--muted)}#gate-error,#action-status{color:var(--orange);font-size:13px}dialog{width:min(580px,calc(100% - 28px));max-height:90svh;overflow:auto;border:1px solid #d6edf030;border-radius:17px;background:var(--panel);color:var(--text);padding:28px}dialog::backdrop{background:#050a11c9;backdrop-filter:blur(4px)}.dialog-heading{display:flex;justify-content:space-between;gap:15px;align-items:flex-start}.dialog-heading h2{font-size:24px}dialog label{margin:16px 0}.dialog-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:25px}.inline-check{flex-direction:row;align-items:center}.inline-check input{width:18px;min-height:18px;accent-color:var(--blue)}#action-effect{font-size:13px;line-height:1.65}.action-callout{border-left:2px solid var(--orange);padding-left:12px;color:var(--orange)}#global-status{color:var(--orange);margin:20px 0}.loading{color:var(--muted);padding:20px 0}.detail-list{white-space:pre-wrap}#customer-content{overflow-anchor:none;padding:4px 0}#customer-content[aria-busy=true]{opacity:.6}#customer-tabs{position:sticky;top:0;z-index:2;background:var(--bg)}details{margin-top:18px}summary{color:var(--blue);cursor:pointer;font-size:13px}
@media(max-width:900px){.summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.panel-grid{grid-template-columns:1fr}.search-panel{flex-wrap:wrap}.search-query{min-width:220px}.search-kind{width:180px}.operator{max-width:45%;font-size:11px}.brand span{display:none}.workspace-nav{gap:20px}}
@media(max-width:600px){main{padding:0 18px 40px}.topbar{padding:16px 18px}.brand{font-size:20px}.operator{gap:10px}.operator>span{display:none}.live-label{font-size:10px}.workspace-nav{margin-bottom:25px}.page-heading{margin-top:27px}h1{font-size:30px}.page-heading>p:last-child{font-size:13px}.search-panel{padding:16px;gap:13px}.search-kind,.search-query{width:100%;min-width:0;flex:auto}.search-panel button{width:100%}.customer-heading{align-items:flex-start;flex-direction:column}.customer-heading h2{font-size:24px}.summary-grid{gap:8px}.summary-card{padding:16px}.summary-card strong{font-size:14px}.tabs{gap:22px}.panel{padding:19px}.section-heading{align-items:flex-start}.section-heading .actions{justify-content:flex-end}dl{grid-template-columns:1fr 1.5fr;gap:12px}.gate{margin:8vh auto;padding:24px}dialog{padding:22px}.dialog-actions button{flex:1}.result{padding:14px}.result small{display:block;overflow-wrap:anywhere}}

.has-customer .page-heading,.has-customer #search-status,.has-customer .results,.has-customer #search-more{display:none}.has-customer .customer-heading{margin-top:28px}

/* Use consistent controls across Safari, Windows, and mobile browsers. */
select{appearance:none;-webkit-appearance:none;height:46px;padding:10px 38px 10px 13px;font-size:14px;line-height:24px;background-image:url('/management-chevron.svg');background-repeat:no-repeat;background-position:right 14px center;background-size:12px}
.filter-row{display:flex;flex-wrap:wrap;gap:16px;margin:24px 0}.filter-row label{min-width:170px;flex:1}.summary-grid{grid-template-columns:repeat(auto-fit,minmax(165px,1fr))}
#show-recent{margin:8px 0}#team-candidate .panel{margin:22px 0}.name-fields{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:16px 0}.section-heading h2{margin:0}.section-heading>label{min-width:190px}.team-summary{color:var(--muted);font-size:12px}.has-customer #show-recent{display:none}
@media(max-width:600px){.summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.name-fields{grid-template-columns:1fr}.filter-row{gap:12px}.filter-row label{min-width:130px}.live-label{display:none}.workspace-nav{gap:25px}.section-heading>label{min-width:145px}#team-view .section-heading{align-items:center}}

@media(max-width:600px){.summary-card:last-child:nth-child(odd){grid-column:1/-1}}

.search-country{width:190px}.customer-pagination{align-items:center;justify-content:flex-end}.customer-pagination span{color:var(--muted);font-size:13px;padding:10px}.custom-period{display:flex;align-items:flex-end;gap:16px;flex-basis:100%}.custom-period label{max-width:230px}.custom-period button{min-height:46px}.account-matches{margin:0}.account-matches ul{list-style:none;padding:0;margin:8px 0}.account-matches li+li{margin-top:8px}.account-reference{overflow-wrap:anywhere}.account-reference button{text-align:left;white-space:normal}.account-reference small{font-size:10px}#add-member-panel{margin:24px 0}#search-status:empty{display:none}#customer-content>.panel+p{margin-top:18px}:root[data-focus-input=pointer] :is(button,a,select,summary,dialog,[tabindex],input[type=checkbox],input[type=radio]):focus{outline:none}
@media(max-width:900px){.search-country{width:180px}}
@media(max-width:600px){.search-country{width:100%;flex:auto}.custom-period{flex-wrap:wrap;gap:12px}.custom-period label{min-width:110px}.custom-period button{width:100%}.customer-pagination{justify-content:space-between}}

/* Keep directory filters, rows, and pagination in one connected surface. */
.customer-directory{margin-top:24px;border:1px solid var(--line);border-radius:13px;overflow:hidden}
.has-customer #customer-list{display:none}
#country-tools{padding:18px 20px;background:var(--panel);border-bottom:1px solid var(--line)}
#country-filters{margin:0;align-items:end}
#country-filters label{min-width:160px}
#customer-list .results{margin:0;gap:0}
#customer-list .table-wrap{margin:0;border:0;border-radius:0}
#customer-list #search-status:not(:empty){margin:0;padding:12px 20px;border-bottom:1px solid var(--line)}
#customer-list #show-recent{margin:0;padding:14px 20px}
#customer-list .result{border:0;border-bottom:1px solid var(--line);border-radius:0}
#customer-list .empty{margin:0;border:0;border-radius:0}
#customer-list #search-more:not(:empty){margin:0;padding:12px 20px;border-top:1px solid var(--line)}
#customer-list #search-more:empty{display:none}
@media(max-width:600px){#country-tools{padding:16px}#country-filters{display:grid;grid-template-columns:1fr}#customer-list #search-more:not(:empty){padding:12px 16px}}


.has-customer #country-tools{display:none}

.customer-back{display:inline-flex;align-items:center;gap:9px;min-height:44px;margin-top:24px;color:var(--blue);font-size:14px}.customer-back svg{flex:none}.has-customer .customer-heading{margin-top:20px}#customer-workspace{scroll-margin-top:20px}

/* Keep account tools in distinct, readable rows instead of wrapping button clusters. */
.overview-columns{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;align-items:start}
.overview-column{display:grid;gap:18px;min-width:0}
.account-action-group{display:grid;gap:8px;border-top:1px solid var(--line);padding-top:18px;margin-top:18px}
.account-action-group h4{margin:0 0 3px;color:var(--muted);font-size:12px;font-weight:600}
.account-action{display:flex;align-items:center;gap:13px;width:100%;min-height:68px;padding:13px 15px;border:1px solid #d6edf020;border-radius:10px;background:#10171d55;color:var(--text);text-align:left;text-decoration:none}
.account-action-icon{display:grid;place-items:center;flex:0 0 34px;width:34px;height:34px;border-radius:8px;background:#40d9ff0c;color:var(--blue)}
.account-action-copy{flex:1;min-width:0;display:grid;gap:3px}
.account-action-copy strong{font-size:14px;font-weight:600;line-height:1.4}
.account-action-copy>span{color:var(--muted);font-size:12px;font-weight:400;line-height:1.45}
.account-action>svg{flex:none;width:16px;height:16px;color:var(--muted)}
.account-action.danger{color:var(--red);border-color:#ff697030;background:#ff697005}
.account-action.danger .account-action-icon{color:var(--red);background:#ff69700b}
.account-action:disabled{cursor:not-allowed}
@media(hover:hover){@media(hover:hover) and (pointer:fine){.account-action:not(:disabled):hover{background:#40d9ff0b;border-color:#40d9ff55;text-decoration:none}}@media(hover:hover) and (pointer:fine){.account-action.danger:not(:disabled):hover{background:#ff697010;border-color:#ff697060}}}
@media(max-width:900px){.overview-columns{grid-template-columns:1fr}}
@media(max-width:600px){.account-action{gap:10px;padding:13px 11px}.account-action-icon{flex-basis:30px;width:30px;height:30px}.account-action-copy strong{font-size:13px}.account-action-group{padding-top:16px;margin-top:16px}}

/* Operational data stays inside the authenticated Management workspace. */
.network-alert{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:17px 20px;margin:0 0 28px;border:1px solid #ff9f4855;border-left:3px solid var(--orange);border-radius:12px;background:#ff9f4809}
.network-alert strong{display:block;color:var(--orange);font-size:15px}.network-alert span{display:block;color:var(--muted);font-size:13px;margin-top:4px}.network-alert.is-offline{border-color:#ff697055;background:#ff697008}.network-alert.is-offline strong{color:var(--red)}.network-alert button{flex:none}
.data-alert-count{display:inline-block;min-width:20px;padding:0 5px;border-radius:20px;background:#ff9f4822;color:var(--orange);font-size:11px;margin-left:4px}
#data-view .section-heading h2{font-size:21px;margin:0 0 7px}#data-view .section-heading p{font-size:12px;margin:0}#data-view>.page-heading{margin-bottom:20px}
.data-tabs{margin-top:12px}.data-summary{margin-bottom:22px}.data-summary .summary-card>span{display:block;font-size:11px;margin-top:6px}
.server-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,310px),1fr));gap:16px}.server-card{border:1px solid var(--line);border-top:2px solid #9aafbc55;border-radius:12px;padding:21px;background:var(--panel);min-width:0}
.server-card-heading{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.server-card-heading h3{margin:0;font-size:16px}.server-card p{font-size:12px}.server-card-heading p{margin:5px 0 15px}.server-badge{font-size:11px;white-space:nowrap;border-radius:15px;padding:4px 8px;background:#9aafbc12;color:var(--muted)}
.server-online{border-top-color:var(--blue)}.server-online .server-badge{background:#40d9ff10;color:var(--blue)}.server-offline{border-top-color:var(--red)}.server-offline .server-badge{background:#ff697010;color:var(--red)}.server-degraded,.server-unknown{border-top-color:var(--orange)}.server-degraded .server-badge,.server-unknown .server-badge{background:#ff9f4812;color:var(--orange)}.server-coming_soon{background:#18222b66}
.server-reason{color:var(--muted);margin-bottom:16px}.server-checks{display:flex;flex-wrap:wrap;gap:17px;color:var(--muted);font-size:12px}.server-checks .passed{color:var(--blue)}.server-checks .failed{color:var(--orange)}.server-card details{border-top:1px solid var(--line);padding-top:13px}.server-card dl{margin-top:15px;font-size:12px;gap:8px 12px}.server-card details p{margin:0}
.data-filter-panel{background:var(--panel);border:1px solid var(--line);border-radius:13px;padding:22px;margin-bottom:20px}.data-filter-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:17px}.data-filter-grid label{min-width:0}.data-options .data-filter-grid{padding-top:20px}.data-filter-panel .custom-period{padding-top:18px}.data-filter-footer{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-top:18px}.data-filter-footer p{font-size:11px;margin:0}
.data-chart-grid{display:grid;grid-template-columns:minmax(0,2.5fr) minmax(240px,1fr);gap:18px;align-items:start}.chart-panel .section-heading{margin-top:0}.chart-panel .section-heading h3{margin-bottom:5px}.chart-panel .section-heading button{white-space:nowrap}
#data-chart svg{display:block;width:100%;height:auto;min-height:190px;touch-action:pan-y}.chart-legend{display:flex;flex-wrap:wrap;gap:12px 20px;margin-top:10px;font-size:12px}.chart-legend span{display:flex;align-items:center;gap:7px}.chart-legend i{display:inline-block;width:9px;height:9px;border-radius:3px}.chart-readout{min-height:36px;font-size:11px!important;margin:16px 0 0}
#data-chart[aria-busy=true]{opacity:.45;pointer-events:none}.issue-bar+ .issue-bar{margin-top:18px}.issue-bar>div:first-child{display:flex;justify-content:space-between;gap:10px;font-size:12px}.issue-bar strong{font-size:11px;color:var(--muted);font-weight:500}.issue-track{height:6px;background:#9aafbc15;border-radius:5px;margin-top:7px;overflow:hidden}.issue-track span{display:block;height:100%;background:var(--blue);border-radius:5px}
.data-coverage{margin-top:24px}.data-coverage p{font-size:12px;max-width:1000px;line-height:1.7;margin:12px 0 0}#data-table{margin-top:15px}#data-error:empty{display:none}
@media(max-width:1100px){.data-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.data-chart-grid{grid-template-columns:1fr}}
@media(max-width:600px){.workspace-nav{gap:20px;overflow-x:auto;white-space:nowrap}.workspace-nav button{flex:none}.network-alert{flex-direction:column;align-items:flex-start;gap:8px}.server-grid{grid-template-columns:1fr}.server-card{padding:18px}.data-filter-panel{padding:17px}.data-filter-grid{gap:13px}.data-filter-grid select{font-size:12px}.data-filter-footer{align-items:flex-start;gap:9px}.data-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.chart-panel{padding:17px}.chart-panel .section-heading{flex-wrap:wrap}.data-filter-panel .custom-period label{max-width:none}.data-filter-panel .custom-period button{width:100%}.data-coverage{margin-top:20px}#data-chart svg{min-height:150px}}

/* Match the native app: blue healthy, orange attention, red offline, gray inactive. */
.data-alert-count.is-offline{background:#ff697022;color:var(--red)}
[data-tone="healthy"]{--tone:var(--blue)}[data-tone="warning"]{--tone:var(--orange)}[data-tone="critical"]{--tone:var(--red)}[data-tone="neutral"]{--tone:var(--muted)}
.data-summary [data-tone] strong{color:var(--tone)}
.incident-state{display:inline-block;color:var(--tone);background:color-mix(in srgb,var(--tone) 7%,transparent);border:1px solid color-mix(in srgb,var(--tone) 25%,transparent);border-radius:8px;padding:4px 8px}
.server-offline .server-checks .failed{color:var(--red)}

/* Ticket queues keep the oldest waiting requests visible and actions explicit. */
.ticket-page-heading .page-heading{margin:0}.ticket-page-heading{margin:32px 0 26px}.ticket-page-heading .button-row{flex-shrink:0}.ticket-states{margin-bottom:20px;overflow-x:auto;flex-wrap:wrap}.ticket-states button{display:flex;align-items:center;gap:8px;white-space:nowrap}.ticket-states span{font-size:12px;background:#9bb0be16;padding:2px 7px;border-radius:6px;color:var(--muted)}.ticket-states [aria-selected=true] span{color:var(--blue);background:#40d9ff14}.ticket-filter-search{align-self:end;min-height:46px}.ticket-intake-note{font-size:13px;margin:22px 0}#ticket-message:empty{display:none}#ticket-message{color:var(--orange)}#ticket-queue .table-wrap{margin-top:20px}#ticket-list td{vertical-align:middle}#ticket-list td:first-child{min-width:200px;max-width:330px}#ticket-list td:nth-child(2){max-width:260px;overflow-wrap:anywhere}#ticket-list td small{margin-top:5px}#ticket-list td strong{line-height:1.5}#ticket-list .warning{color:var(--orange)}#ticket-pages{margin-top:18px}#ticket-detail{max-width:1100px;margin-inline:auto}.ticket-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;margin:26px 0 12px}.ticket-heading h2{margin:0;overflow-wrap:anywhere}.ticket-heading .eyebrow{margin:0 0 8px}.ticket-heading .incident-state{flex-shrink:0}.ticket-context{display:flex;flex-wrap:wrap;align-items:center;gap:10px 20px}.ticket-context button{padding-left:0;white-space:normal;overflow-wrap:anywhere;text-align:left}.ticket-age{color:var(--orange);margin:12px 0 24px}.ticket-note{white-space:pre-wrap;overflow-wrap:anywhere}.ticket-tools{display:flex;gap:12px;flex-wrap:wrap;margin:22px 0}.ticket-editor .data-filter-grid{margin:0}.ticket-editor label{margin:0}.ticket-finish,.ticket-note-form,.ticket-history-panel{margin-top:20px}.ticket-event{border-bottom:1px solid var(--line);padding:18px 0}.ticket-event:last-child{border:0}.ticket-event small{display:block;margin:4px 0 10px}.ticket-event p{margin:5px 0;font-size:14px}#ticket-completion{margin-bottom:24px}#ticket-completion h2{margin-top:0}#ticket-completion .table-wrap{margin-top:22px}#new-ticket-dialog{max-width:760px}#new-ticket-dialog .data-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}#new-ticket-dialog textarea{min-height:120px}#new-ticket-account{color:var(--blue);overflow-wrap:anywhere}#new-ticket-error{color:var(--orange)}
@media(max-width:900px){.ticket-page-heading{align-items:start;flex-direction:column}.ticket-page-heading .button-row{flex-wrap:wrap}.ticket-states{gap:6px}.ticket-states button{padding:10px 12px}}
@media(max-width:600px){.ticket-heading{align-items:start;flex-direction:column}.ticket-page-heading{margin-top:24px}.ticket-page-heading .button-row{width:100%}.ticket-page-heading .button-row button{flex:1}#new-ticket-dialog .data-filter-grid{grid-template-columns:1fr}.ticket-states button{font-size:13px}.ticket-context{display:block}.ticket-context>span{display:block}.ticket-editor .data-filter-grid{grid-template-columns:1fr}.ticket-tools button{flex:1}.ticket-intake-note{line-height:1.6}}

.ticket-age[data-state="completed"]{color:var(--blue)}
@media(max-width:600px){#ticket-list .table-wrap{border:0;background:none;overflow:visible}#ticket-list table,#ticket-list tbody{display:block;width:100%;min-width:0}#ticket-list thead{display:none}#ticket-list tr{display:grid;grid-template-columns:1fr 1fr;gap:12px 16px;padding:18px;border:1px solid var(--line);border-radius:14px;margin-bottom:14px;background:var(--panel)}#ticket-list td{display:block;padding:0;border:0;min-width:0!important;max-width:none!important;overflow-wrap:anywhere}#ticket-list td:nth-child(1),#ticket-list td:nth-child(2),#ticket-list td:last-child{grid-column:1/-1}#ticket-list td:nth-child(3)::before{content:"Priority"}#ticket-list td:nth-child(4)::before{content:"Assigned to"}#ticket-list td:nth-child(5)::before{content:"Queue age / completion"}#ticket-list td:nth-child(6)::before{content:"Last update"}#ticket-list td::before{display:block;color:var(--muted);font-size:11px;margin-bottom:6px}#ticket-list td:empty::before{display:none}#ticket-list td button{width:100%;text-align:center;border:1px solid #40d9ff35;border-radius:8px;padding:10px;background:#40d9ff08}#ticket-list tr:last-child td{border:0}.ticket-filter-search{min-height:44px}}
.ticket-conversation .ticket-message{padding:20px;border:1px solid var(--line);border-radius:12px;margin-top:16px;overflow-wrap:anywhere}.ticket-message[data-direction=staff]{border-color:#40d9ff55;background:#40d9ff08}.ticket-message small{display:block;margin-top:6px}.ticket-intake-note.warning{border-left:3px solid #ff9f48;padding:14px 18px;background:#ff9f480c;line-height:1.6}

/* Individual staff profiles are rendered only in the owner's workspace. */
.member-link{font:inherit;font-weight:600;line-height:inherit;padding:0;border-radius:3px;white-space:normal;text-align:left;overflow-wrap:anywhere}
@media(hover:hover) and (pointer:fine){.member-link:hover{text-decoration:underline;text-underline-offset:3px}}
.member-heading{position:relative;margin:22px 0 26px}.member-heading h1{margin-bottom:9px}.member-heading p{margin-bottom:12px}.member-heading>p:last-child{font-size:12px;margin-top:15px}.member-heading .incident-state{font-size:12px}
#member-view .tabs [aria-current=page]{color:var(--blue);border-bottom-color:var(--blue)}.member-filters .custom-period{margin-top:18px}.member-summary{margin-bottom:22px}.member-scope{font-size:13px;line-height:1.65;max-width:900px}#member-view .warning:empty{display:none}#member-view [aria-busy=true]{opacity:.5;pointer-events:none}#member-view .table-wrap td{max-width:380px;overflow-wrap:anywhere}#member-view .table-wrap button{white-space:normal}.member-refresh{margin-top:18px}
@media(max-width:600px){.member-heading h1{font-size:28px}.member-filters{padding:16px}.member-filters .data-filter-grid{grid-template-columns:1fr 1fr;gap:12px}.member-filters select{font-size:13px}.member-summary{grid-template-columns:repeat(2,minmax(0,1fr))}#member-view .tabs{gap:20px;font-size:13px}#member-view .table-wrap table{min-width:570px}}

.data-primary-filters{grid-template-columns:repeat(3,minmax(0,1fr))}
.country-cases-panel{margin-top:18px}
.country-cases-panel .section-heading{margin:0 0 16px}
.country-cases-panel .section-heading p{margin:8px 0 0}
#data-country-table{margin-bottom:0}
#data-country-table td:not(:first-child),#data-country-table th:not(:first-child){text-align:right;font-variant-numeric:tabular-nums}
#data-country-table .case-open,#data-country-table .case-waiting{color:var(--orange)}
#data-country-table .case-resolved{color:var(--blue)}
@media(max-width:900px){.data-primary-filters{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:600px){.data-primary-filters{grid-template-columns:1fr}}

#data-country-table tbody th{font:inherit;letter-spacing:normal;text-transform:none;background:none;color:var(--text)}

/* Workload values update in place; info buttons open only on an intentional click. */
.metric-heading{display:inline-flex;align-items:center;gap:7px;line-height:1.5}
.metric-info{display:inline-flex;align-items:center;justify-content:center;flex:none;width:24px;height:24px;padding:0;border:1px solid #9aafbc66;border-radius:50%;background:transparent;color:var(--muted);font-size:13px;font-weight:650;text-transform:none;letter-spacing:0}
.metric-tooltip{position:fixed;z-index:100;width:min(340px,calc(100vw - 24px));padding:16px 18px;border:1px solid #40d9ff55;border-radius:12px;background:#1b2b36;color:var(--text);box-shadow:0 10px 35px #0008;font-size:13px;line-height:1.65;text-align:left}
.workload-updated,.team-workload-note{font-size:12px;margin-bottom:16px}
.team-workload-note{margin-bottom:6px;max-width:800px}
.response-metric{font-variant-numeric:tabular-nums;white-space:nowrap}
.summary-card .response-samples{font-size:11px;margin:8px 0 0}
#team-content td:nth-child(3){font-variant-numeric:tabular-nums;font-size:17px}
#team-content th:nth-child(3),#team-content th:nth-child(4){min-width:145px}
#team-content .actions{flex-direction:column;align-items:flex-start}
@media(max-width:600px){.metric-info{width:28px;height:28px}.member-summary .metric-heading{flex-wrap:wrap}.metric-tooltip{font-size:13px}}

.mobile-metric-label{display:none}
@media(max-width:600px){
 #team-content .table-wrap{overflow:visible;border:0;border-radius:0}#team-content table,#team-content tbody{display:block;min-width:0;width:100%}#team-content thead{display:none}
 #team-content tr{display:grid;grid-template-columns:1fr 1fr;gap:16px;padding:20px;border:1px solid var(--line);border-radius:13px;background:var(--panel);margin-bottom:16px}
 #team-content td{display:block;border:0;padding:0;min-width:0;overflow-wrap:anywhere}#team-content td:not(:nth-child(3)):not(:nth-child(4)){grid-column:1/-1}
 #team-content td:nth-child(2)::before,#team-content td:nth-child(5)::before,#team-content td:nth-child(6)::before{content:attr(data-label);display:block;color:var(--muted);font-size:11px;margin-bottom:5px}
 #team-content .mobile-metric-label{display:block;color:var(--muted);font-size:11px;margin-bottom:7px}#team-content .metric-heading{flex-wrap:wrap}
 #team-content td:nth-child(3),#team-content td:nth-child(4){border-top:1px solid var(--line);padding-top:16px}
 #team-content .actions{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:space-between}#team-content .member-link{white-space:normal;text-align:left}
}

@media(min-width:601px){#team-content table{min-width:1100px}#team-content td:nth-child(5){min-width:165px}#team-content td:nth-child(6){min-width:115px}}

/* Keep focus inside boxed controls so rings cannot overlap or be clipped by nearby UI.
   Text links retain an outer ring; pointer/keyboard handling above still applies. */
:is(input,select,textarea,.primary,.secondary,.danger,.icon-button,.result,.account-action,.tabs button,.workspace-nav button):focus-visible{outline-offset:-2px}

/* Every ticket form reserves space between its fields, help text, and actions. */
:is(.ticket-editor,.ticket-finish,.ticket-reply-form,.ticket-note-form){display:grid;gap:16px}
:is(.ticket-editor,.ticket-finish,.ticket-reply-form,.ticket-note-form)>:is(h3,p,label){margin:0}
:is(.ticket-editor,.ticket-finish,.ticket-reply-form,.ticket-note-form)>button{justify-self:start}
.ticket-form-actions{display:flex;flex-wrap:wrap;gap:12px}
.dialog-actions{flex-wrap:wrap}

.ticket-reopened-badge{margin-top:7px;font-size:11px;line-height:1.4;font-weight:600}
.ticket-reopened-notice{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:6px 18px;margin-top:16px;border-left:3px solid var(--orange)}
.ticket-reopened-event>strong{color:var(--orange)}

/* Identity proof stays separate from the sender mailbox and ordinary replies. */
.ticket-identity{margin:20px 0;border-color:var(--orange)}
.ticket-identity[data-verified=true]{border-color:var(--line)}
.ticket-identity h3{margin:0 0 12px}.ticket-identity p{margin:10px 0;overflow-wrap:anywhere}
.ticket-identity .muted{font-size:14px;line-height:1.6}
.ticket-identity-match{color:var(--orange)}
.ticket-identity form{display:grid;gap:16px;margin-top:18px}
.ticket-identity form label{margin:0;display:grid;gap:8px;min-width:0}
.ticket-identity form button{justify-self:start;align-self:end;white-space:normal}
.ticket-identity-request,.ticket-identity-confirm{grid-template-columns:minmax(180px,1fr) auto;align-items:end}
.ticket-identity-override{border-top:1px solid var(--line);padding-top:16px;margin-top:20px}
.ticket-identity-override summary{cursor:pointer;color:var(--muted);padding:6px 0}
.ticket-identity form .ticket-identity-consent{display:flex;flex-direction:row;align-items:flex-start;gap:10px;line-height:1.6;font-size:14px}
.ticket-identity-consent input{width:18px;height:18px;min-height:0;flex:0 0 18px;margin:3px 0 0}
.ticket-identity-feedback:empty{display:none}.ticket-identity-feedback{color:var(--orange)}
@media(max-width:600px){.ticket-identity-request,.ticket-identity-confirm{grid-template-columns:1fr}.ticket-identity form button{max-width:100%}}
.ticket-transfer{margin:18px 0}.ticket-transfer summary{cursor:pointer;color:var(--blue);padding:4px 0;font-weight:600}
.ticket-transfer p{overflow-wrap:anywhere}.ticket-transfer .muted{font-size:14px;line-height:1.6}
.ticket-transfer form{display:grid;gap:16px;margin-top:18px}.ticket-transfer form label{margin:0;display:grid;gap:8px;min-width:0}
.ticket-transfer form button{justify-self:start;align-self:end;white-space:normal}
.ticket-transfer-request{grid-template-columns:minmax(180px,1fr) auto;align-items:end}
.ticket-transfer-proof{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.ticket-transfer form .ticket-transfer-consent{display:flex;flex-direction:row;align-items:flex-start;gap:10px;font-size:14px;line-height:1.6}
.ticket-transfer-consent input{width:18px;height:18px;min-height:0;flex:0 0 18px;margin:3px 0 0}
@media(max-width:600px){.ticket-transfer-request,.ticket-transfer-proof{grid-template-columns:1fr}.ticket-transfer form button{max-width:100%}}

.duty-dialog{max-width:480px;width:calc(100% - 32px);padding:24px;border:1px solid #34424c;border-radius:16px;background:#192129;color:#eef5fa}.duty-dialog label{display:grid;gap:8px;margin:20px 0}.duty-dialog::backdrop{background:#0009}.operator{flex-wrap:wrap}
#security-setup-link{display:block;margin:16px 0}
.security-dialog{box-sizing:border-box;width:min(440px,calc(100vw - 32px));max-height:calc(100dvh - 40px);overflow:auto;padding:26px;background:#19232b;color:#eef6fc;border:1px solid #35434d;border-radius:18px;font-family:inherit}.security-dialog::backdrop{background:#080e14b8;backdrop-filter:blur(4px)}.security-dialog h2{font-size:24px;margin:0 0 12px}.security-dialog p{font-size:15px;line-height:1.6;color:#a7bac7}.security-dialog label{display:block;margin:18px 0 8px}.security-dialog input{width:100%}.security-actions{display:flex;justify-content:space-between;align-items:center;gap:16px;margin:18px 0}

.security-dialog .button{border:1px solid transparent;border-radius:9px;background:#40d9ff;color:#12212a;font-weight:650;font-size:15px;padding:11px 18px}.security-dialog .text-link{border:0;background:transparent;color:#40d9ff;padding:8px 0;min-height:40px}